27
Troubleshooting
Check the following as a guide for troubleshooting the problem. If the problem cannot be corrected, consult your
dealer.
Symptom Cause Remedy
The AC power adaptor is not connected
to the DC 12 V connector firmly.
Insert the power cord firmly as far as it will
go.
The AC power cord is not inserted firmly
into the AC power adaptor or the AC
outlet.
Insert the power cord firmly as far as it will
go.
The power of the camera is not turned
on.
-
Pull out the plug of the power cord from the
AC outlet, then reinsert it into the AC outlet
after waiting a while.
The USB3.0 cable is not connected
properly.
Make sure the connection between the
computer and camera is made correctly.
A USB3.0 cable is not used. Use a USB3.0 cable.
The USB cable is not connected to the
USB3.0 port.
Connect it to the USB3.0 port.
-
Pull out the USB cable from the computer
once then reinsert it into the computer.
The exposure is not set correctly on the
camera.
Set the exposure correctly on the
EXPOSURE menu (page 9).
The USB3.0 driver is not latest one. Install the latest driver.
Note
In the case of Windows 7, the USB3.0
drivers cannot be updated to the latest
version even if the drivers are updated from
the device manager of the computer.
Download the latest driver from the home
page of chipset manufacturers, and install
it.
-
Pull out the plug of the power cord from the
AC outlet, then reinsert it into the AC outlet
after waiting a while.
The video device setting on video
client software is not set correctly.
Select the device listed as “USB3.0
video camera”, reconnect it.
The images are not displayed on the
connected computer screen.
The video client software hasn’t
taken the new video format setting.
Restart the video client software.
Connect the device correctly.
A menu is displayed on the computer
screen.
Press the DATA SCREEN button on the
supplied infrared remote commander to
remove the menu from the computer
screen.
Pan or tilt cannot be operated.
The panning or tilting range is limited.
Change the PAN/TILT LIMIT setting on the
PAN TILT ZOOM menu (page 11).
Remote controller ID is not set correct.
Check ID setting on bottom Dip switch,
restart the camera. Press the right
number of ID button on remote controller.
The EXPOSURE menu cannot be set
except for FULL AUTO.
WDR (VIEW-DR) is not set to OFF.
After setting the WDR (VIEW-DR) to OFF,
select the MODE of the EXPOSURE
(page 9).
The infrared remote commander does
not work.
The CAMERA SELECT button you
pressed on the infrared remote
commander does not match the number
set with the IR SELECT switch on the
camera.
Press the CAMERA SELECT button
corresponding to the IR SELECT switch
setting on the camera (page 15).
The VISCA CONTROL is not available
with a computer connected to the
The computer is not correctly connected
to the camera.
Make sure the connection between the
computer and camera is made correctly.
Bottom DIP switch doesn’t work. The camera hasn’t been restarted. Set the DIP switch when the camera is
turned off. After setting, turn on the
camera.
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