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TROUBLESHOOTING GUIDE
SYMPTOM CAUSE POSSIBLE SOLUTION
Power light won’t come
Not plugged into wall Check wall connection
House fuse or Ground Fault
Circuit Interrupter (GFCI) tripped
Make sure other appliances are not operating
on the same electrical circuit. Check household
fuses or reset (GFCI).
Unit malfunctioning Contact Masterbuilt at 1.800.489.1581
Unit takes excessive amount of time to
heat up (longer than 60-70 min)
Unit plugged into an extension cord Set unit so an extension cord does not have to
be used.
Lid not closed properly Close lid securely.
Unit malfunctioning Contact Masterbuilt at 1.800.489.1581
Smoker docking tube not secured
Mount hook nut not tightened Tighten nut.
Mount hook threads stripped Contact Masterbuilt at 1.800.489.1581
No smoke
No wood chips Add wood chips.
Unit plugged into an extension cord Set unit so an extension cord does not have to
be used.
Unit malfunctioning Contact Masterbuilt at 1.800.489.1581
Chip tube not resting properly into
grooves in unit
Wood chip screen not set properly,
contacting unit element.
Check for wedged wood chips. Reset wood chip
screen properly on chip tube.
Power light is on, unit isn’t heating Element malfunctioning Contact Masterbuilt at 1.800.489.1581
WOOD SMOKING GUIDE FOR MEATS
WOOD FLAVOR POULTRY FISH HAM BEEF PORK LAMB
Hickory
Pungent, smoky, bacon-like fl avor
Mesquite
Sweet and delicate fl avor
Alder
Delicate, wood smoke fl avor
Pecan
Bold and hearty fl avor
Maple
Sweet, subtle fl avor
Apple
Sweet, delicate fl avor
Cherry
Sweet, delicate fl avor