FAQs and Troubleshooting
23
FAQs and Troubleshooting
How do I charge the machine?
Please see page 17 of this manual for further details.
How do I know when the machine is fully charged?
This will depend on your charger – please see the Charging section of this manual for more
information (page 17).
How long will charging take?
This is highly dependent on the type and size of the battery, as well as how discharged it is. An
average recharge will take roughly 6-7 hours. With the exception of lithium batteries, we always
recommend to recharge the battery to 100% regardless of the current battery charge level.
How long does a fully charged battery last?
This is highly dependent on a number of factors, including the type and size of the battery, weight
and duration of the load being moved, slopes, number of stop/starts and floor condition. During
the initial evaluation and discussions with you, we will discuss the working environment and a
suitable battery will be chosen accordingly.
How do I remove the interchangeable battery?
The batteries are very heavy and with the exception of the SmartMover, will need an overhead
crane to lift them out of the machine. Detach any connected charger and machine plugs. Remove
the batteries with the lifting hooks.
How often should the machine be serviced?
We recommend the machine should be serviced every 6 months – please see page 21 for more
information.
What should I do if I am not using the machine for a long period of time?
Store the machine at full charge and disconnect the battery.
Clean the machine beforehand to avoid excessive corrosion (see page 6).
Ensure the key is stored in a secure location.
The machine is losing traction and the drive wheel is spinning
Ensure the floor is clean, tidy and dry, free from oils and other lubricants.
If using the machine over uneven floors and you have a hydraulic mast, ensure it is
adjusted accordingly to maintain maximum traction.
Check for excessive wear and damage to the drive wheel/s.
How fast does the machine move?
This is set in the factory to 3kph (5kph for the SmartMover) but can be altered by your approved
service provider or dealer. Speed is also dependent on whether your machine has the two speed
selector switch option and whether it is set to hare (fast) or tortoise (slow) speed setting. If you do
have this option, the speeds given above are for the hare setting.
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