OUR 12 MONTH GUARANTEE
In Australia, our goods come with guarantees that
cannot be excluded under the Australian Consumer
Law. You are entitled to a replacement or refund
for a major failure and compensation for any other
reasonably foreseeable loss or damage. You are also
entitled to have the goods repaired if the goods fail
to be of acceptable quality and the failure does not
amount to a major failure.
We stand by this product. Therefore we offer a 12
month guarantee on the heating element. The benefits
of this guarantee are in addition to any rights and
remedies imposed by Australian Consumer Law.
Our guarantee excludes normal wear and tear and
instances where care and use instructions have not
been followed.
What Albi will do: During this guarantee period Albi
will repair, replace or refund any defective product.
If identical product is not available for replacement,
a similar product may be offered. Albi asks you to
cover the cost of postage/transit if the product needs
to be sent back to us for inspection. If Albi deems the
product is defective, we will reimburse your postage/
transit expenses. Albi will be responsible for the
postage/transit of the repaired/replacement product
back to you.
What to do: If a fault/defect is identified cease using
the product immediately.
To make a claim on this guarantee, take the product,
proof of purchase and full details of the alleged defect
to the retailer from whom the product was purchased.
If you cannot access the retailer or are unsatisfied with
the solution offered by the retailer contact Albi via the
details below.
CONTACT
IsAlbi
87 Chifley Drive, Preston, Victoria 3072
P: +61 (03) 9474 1300
E: enquiries@isalbi.com.au
isalbi.com.au
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