Matrix 7xi - Troubleshoot 7 xi TV App Issues; Replace UCB

4| Revision Date: 8/30/2017 | Revised by: EM
Table 3: 7xi Console – Issue Running TV App
Photo
Symptom
(P: Persistent;
I: Intermittent)
Reboot,
then update
current
software
version
(p.22)
Check coax
connections
(p.6)
Check
internet
settings
(p.8)
Check tuner
(p.10)
Delete all
channels
(p.16)
Install audio
tuner card
driver
(p.19)
Reinstall TV
tuner drivers
(p.26)
Replace
tuner
Rewrite or
replace
compact
flash card
and tuner
(p.35)
Replace
UCB
Chinese
characters in
channel list
1 2 3
No audio on
live TV
1 2 3 4 5
TV application
crash (P)
1 2
3
*
4 5 6
TV application
crash (I)
1 2 3 4
--
White screen
when trying to
watch live TV
1 2 3
--
TV red/green
screen
1 2 3
*
If the customer does not use On Demand TV, skip this step and move to troubleshooting step 4.