Matrix 7xi - User Manual

1| Revision Date: 8/30/2017 | Revised by: EM
Troubleshooting Guide:
7xi Console
Prepared by:
Emilie McWilliams
Date Prepared:
2/20/2015
Models Affected:
2015 or earlier 7xi
consoles
Original Bulletin:
NB-1407002, Ver. 3
DESCRIPTION
Use this guide to troubleshoot a 7xi console. Tables are organized by symptoms:
Table 1 – Picard/GUI Application Crash or Frozen Screen
Table 2 – Error Message
Table 3 – Issue Running TV App
Table 4 – Issue with Internet or Entertainment App
REQUIRED TOOLS
CF card reader
Keyboard and mouse
COMMON CASES
Locate the symptom on Table 1, Table 2, Table 3, or Table 4 on the following pages and try the troubleshooting steps outlined across the row. 1, 2, 3, 4, etc.
indicate troubleshooting steps. Click on a troubleshooting step title to view instructions.

Matrix 7xi Specifications

General

Brand	Matrix
Model	7xi
Category	Fitness Electronics
Language	English

Summary

Troubleshoot 7 xi Console Picard GUI Crash or Frozen Screen

Reboot, then update current software version

Reboot the system and update the current software version to resolve issues.

Check, remove iPod cable

Inspect and remove the iPod cable as a troubleshooting step.

Check RAM placement

Verify RAM is properly seated in its slot to resolve system errors.

Replace inverter and inverter wire

Replace the inverter and its associated wire to fix display issues.

Check LCM and replace LVDS wire or UCB

Inspect LCM screen status and replace LVDS wire or UCB as needed.

Rewrite or replace compact flash card and tuner

Rewrite or replace the CF card and tuner to fix persistent errors.

Replace UCB

Replace the Upper Control Board (UCB) to resolve system malfunctions.

Troubleshoot 7 xi Console Frozen Screen Issues

Reboot, then update current software version

Reboot the system and update the current software version to resolve issues.

Check coax connections

Inspect and verify coaxial cable connections for optimal signal.

Check, update LCM software

Check and update the LCM software to the latest version.

Check tuner

Inspect the tuner for proper functionality and connection.

Replace LCM board

Replace the Liquid Crystal Module (LCM) board to address display problems.

Replace tuner and collect Windows logs

Replace the tuner and gather system logs for diagnostics.

Rewrite or replace compact flash card and tuner

Rewrite or replace the CF card and tuner to fix persistent errors.

Replace UCB

Replace the Upper Control Board (UCB) to resolve system malfunctions.

Troubleshoot 7 xi Console Error Messages

Reboot, then update current software version

Reboot the system and update the current software version to resolve issues.

Check console cable connection at UCB and MCB;LCB

Verify console cable connections at UCB and MCB/LCB for proper communication.

Check LED6;7;8 status on LCB1

Inspect the status of LEDs 6, 7, and 8 on LCB1 for diagnostic information.

Check tuner

Inspect the tuner for proper functionality and connection.

Reinstall LCB1 software

Reinstall the LCB1 software to resolve software-related errors.

Reinstall TV tuner drivers

Reinstall the TV tuner drivers to fix tuner-related issues.

Replace LCB

Replace the Lower Control Board (LCB) if issues persist after software reinstallation.

Rewrite or replace compact flash card and tuner

Rewrite or replace the CF card and tuner to fix persistent errors.

Set BIOS data

Configure or reset BIOS settings to resolve boot or system issues.

Replace UCB

Replace the Upper Control Board (UCB) to resolve system malfunctions.

Troubleshoot 7 xi TV App Issues

Reboot, then update current software version

Reboot the system and update the current software version to resolve issues.

Check coax connections

Inspect and verify coaxial cable connections for optimal signal.

Check internet settings

Verify network and internet settings for proper connectivity.

Check tuner

Inspect the tuner for proper functionality and connection.

Delete all channels

Delete all TV channels and rescan to refresh the channel list.

Install audio tuner card driver

Install the audio tuner card driver for proper audio output.

Reinstall TV tuner drivers

Reinstall the TV tuner drivers to fix tuner-related issues.

Rewrite or replace compact flash card and tuner

Rewrite or replace the CF card and tuner to fix persistent errors.

Replace UCB

Replace the Upper Control Board (UCB) to resolve system malfunctions.

Troubleshoot 7 xi Internet and Entertainment App Issues

Reboot, then update current software version

Reboot the system and update the current software version to resolve issues.

Check internet settings

Verify network and internet settings for proper connectivity.

Check Netpulse installation

Verify the Netpulse system installation and configuration.

Check Wi-Fi antennas

Inspect Wi-Fi antennas for proper connection and functionality.

Check tuner

Inspect the tuner for proper functionality and connection.

Delete Netpulse file

Delete Netpulse files to resolve application errors.

Replace the VA USB drive

Replace the Virtual Assistant (VA) USB drive with an updated version.

Rewrite or replace compact flash card and tuner

Rewrite or replace the CF card and tuner to fix persistent errors.

Replace UCB

Replace the Upper Control Board (UCB) to resolve system malfunctions.