Matrix 7xi - Troubleshoot 7 xi Internet and Entertainment App Issues; Replace UCB

5| Revision Date: 8/30/2017 | Revised by: EM
Table 4: 7xi Console – Issue with Internet or Entertainment App
Photo
Symptom
(P: Persistent;
I: Intermittent)
Reboot, then
update
current
software
version
(p.22)
Check internet
settings
(p.8)
Check Netpulse
installation
(p.10)
Check Wi-Fi
antennas
(p.15)
Check tuner
(p.10)
Delete
Netpulse file
(p.17)
Replace the VA
USB drive
(p.34)
Rewrite or
replace
compact
flash card
and tuner
(p.35)
Replace
UCB
Netpulse tab
shows white
screen
1 2 3
5 4
6 7
Black screen
after clicking
“Next Video”
in VA
1
2 3
Can’t link to
internet
(Ethernet or
Wi-Fi)
1 3 2 4 5