Matrix CX Series - User Manual

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1/16 | Version: 2 | Revision Date: 3/6/2020 | Revised by: JS Matrix CX Cycles

Troubleshooting Guide:

CX Series Training Cycle

Prepared by:

E. de Jonge, J. Sleppy

Date:

12/18/2019

Models Affected:

2018 Training Cycles:

CXP (FC24), CXM (FC23) & CXC (FC20)

PURPOSE

Use this document to troubleshoot Matrix Indoor Training Cycles. The Console section applies to the CXP

console only; the Frame section applies to all model frames (CXC, CXM, and CXP). The intended users

are Matrix (Johnson) Customer Tech Support Representatives & Field Service Techs, but distribution is

free.

This guide is intended to be used alongside the CXP Service Manual. Refer to it for error codes and

instructions for many tasks directed here. Additional resources are available in Online Remedy

Read and understand the General Troubleshooting and Using this Guide sections before

proceeding further.

TABLE OF CONTENTS (TOC)

CXP Console

1. Software Updates & Calibration

2. Power & Battery Issues

3. Freezing/Stalling

4. Displays

5. Touch Response

6. Workouts

7. Errors (Other than ECL Errors)

8. Internet Connection & Wi-Fi

9. Bluetooth & RFID

Frame

1. Speed Errors & Resistance

2. Frame

Matrix CX Series Specifications