Matrix TOUCH - Page 91

PARTS REPLACEMENT & INFORMATION
Table of Contents
Touch / TouchXL Console
91
Troubleshooting Guide
App & Program Issues
Keywords: Fail, Login, Error Codes
An app doesnt work
as expected.
APP FAILURE
Record what app is
failing in case notes.
Include any other
available details.
Verify network
connection settings
& that other
network apps work
properly
Poor quality in
Streaming app
(Netflix, Hulu,
YouTube, etc)
STREAMING
These apps require a
high speed internet
connection. See
Wifi & Internet topic
Disabling
problematic apps
while issues are
being investigated
can reduce
customer
complaints
Additional Information
• We have 3 categories of apps.
o Console Apps are those built and maintained by console software.
o Web Apps are those where the console opens a web browser and displays the Johnson
Shimmed website.
o Vendor Apps (a.k.a 3
rd
Party Apps) are those taken from the Google Play store.
• See Connection Speed (Bandwidth) Test and Latency Test instructions if needed.