Matrix TOUCH - Page 94

PARTS REPLACEMENT & INFORMATION
Table of Contents
Touch / TouchXL Console
94
Troubleshooting Guide
Energy Saver Issues (Sleep Mode)
Keywords: Wake
Console doesnt
automatically wake
when approached
DOESN
T
WAKE
Ensure the Console
Proximity Sensor is
clean
Check connection to
UCB JP11
Replace the Console
Proximity Sensor &
wires
Console doesnt
enter Energy Saver
Mode as expected
DOESN
T
SLEEP
Ensure the ErP
setting are properly
configured in
Machine Settings
Console leaves
Energy Saver Mode
unexpectedly
WAKES
Fluorescent lights
above the console
can inadvertently
trigger
Bright lights above
the console can
blindit to
movement. Cover
sensor for ~10
seconds to reset it
Ensure Demo Mode
is disabled – will not
enter Energy Saver
in Demo Mode
Screen must time
out before Energy
Saver begins – If
Screen Time-Out is
set to Never, it will
not enter Energy
Saver
Liquid or other
contamination on
the screen can
inadvertently
register as user
input, preventing
Energy Saver Mode
Try waving your
hand in front of the
Proximity Sensor
(some lighting or
clothing color is hard
for the sensor to
pick up).
Does the console
beep when buttons
are pressed?
No
See SOMon
Sleeping / Stalling
Issues page
Yes
Additional Information
• For additional information on when the console appears to be in Energy Saver Mode but beeps
when buttons are pressed, refer to Freezing / Stalling Issues.