Matrix TOUCH - Page 95

PARTS REPLACEMENT & INFORMATION
Table of Contents
Touch / TouchXL Console
95
Troubleshooting Guide
Internet Connection Issues
Keywords: Wi-Fi, Signal, Network
Console cant
connect to Wifi
NO WIFI
Replace UCB
Verify facility
internet & access
point integrity
Cycle power &
update to latest
software version.
Follow WiFi
connection
procedures.
Attempt connecting
to WIRED internet, if
available.
Verify both antenna
inside case are
connected to WiFi
board &
undamaged. Ensure
WiFi board is secure.
Consider replacing
WiFi board &
Antennas
Didnt fix
Attempt connecting to a
Hot Spot/Jet Pack. (Not
a customer-provided
network). Connected?
No
Yes
Problem is likely
with customer WiFi
configuration.
Console cant
connect to wired
internet
NO ETHERNET
Verify facility
internet function
with another device
Cycle power &
update to latest
software version.
Follow internet
connection
procedures.
Open console and
connect ethernet cable
directly to UCB. Cycle
power and retry
connecting.
Not connected?
Replace UCB
Connected?
Replace all internal
wiring, from socket
at base of frame to
UCB
Restore Factory
Defaults and set up
console as new
Restore Factory
Defaults and set up
console as new
Reset the Wi-Fi
connection – see
note below
Additional Information
• Internet issues are difficult, because we can’t be responsible for the internet at customer sites.
Failures are frequently with the network, and not related to our equipment.
• Follow notes in Reset Wi-Fi connection if needed
• See Restore Factory Defaults for further information on that task.
• Available download speed can be checked by performing a Connection Speed Test.
• Consoles are programmed to automatically connect to npwireless. Matrix Tech Support can
provide the password, if appropriate. Facilities may have their own networks installed.