Matrix TOUCH - Page 96

PARTS REPLACEMENT & INFORMATION
Table of Contents
Touch / TouchXL Console
96
Troubleshooting Guide
Bluetooth & RFID Issues
Keywords: BT, Signal, Pair, Sync, Login
Bluetooth
headphones wont
connect
MEDIA DEVICE
Ensure user device is
on, in discoverable
mode, and not
automatically
connecting to
something else
Replace WiFi/
Bluetooth board
Bluetooth is a short-
range signal. User
may need to
reconnect if they
move more than
~10 feet from
console.
Unable to log in with
RFID card or
wristband
RFID
In Machine Settings,
Hardware tab, verify
that console is
sensing RFID tag
when scanned
Does console
sense RFID?
No
Yes
Is console
properly
connected to
internet?
Does console
sense a second,
known good
RFID?
No
Check RFID Board &
antenna are
properly connected
and mounted inside
console
Yes
RFID tag failed.
Replace & re-
associate with user
RFID logo & antenna
may not be perfectly
aligned – move tag
around, up to 2"
each side of logo
Yes
Re-associate RFID
tag with user
No
See Internet & Wifi
topic
Apple Gymkit
doesnt work as
expected
GYMKIT
No known problems
with Apple GymKit
at this point
Devices earphones
cant connect, or
lose connection
sporadically
EARPHONES
Devices with less
than 20% battery
remaining are
known to have
problems syncing
with new devices –
consider charging
device
Earphones/
Speaker or
media device?
Media Device
Replace Wi-Fi/
Bluetooth Board
Designator TBD
Earphones
Replace Audio Sync/
GymKit Board
Designator W20
Bluetooth heart-rate
monitors cant
connect
HEART RATE
Refer to topic Heart
Rate Issues
What if they are?
Replace UCB or RFID
Board?
Additional Information
• Bluetooth issues are difficult, because we can’t be responsible for the integrity of the device the
customer is attempting to connect. Consider that failures may be with the other device – not
our equipment.
• For Bluetooth Heart Rate Monitors, refer to Heart Rate Issues
• Refer to these topics for Bluetooth, RFID, GymKit operation.