Matrix TOUCH - Page 99

PARTS REPLACEMENT & INFORMATION
Table of Contents
Touch / TouchXL Console
99
Troubleshooting Guide
Additional Information
• Cold or dry hands can cause Heart Rate to read wrong or not at all. Warm and moisten hands.
• Dirty sensors, jewelry, and electrical interference from the environment can cause Heart Rate
measurement errors.
Other Issues
Keywords: Not Found, Fan, Blower, Tablet is Starting.
A fix to my failure
isnt found in this
Guide
NOT FOUND
Include as much
detail as possible on
attempts to resolve
& eventual
resolution in case
notes
Fan doesnt work
USER FAN
Complete a Fan Test
Verify that the
Frame DC Power
Board is installed,
connected to the
UCB J25, and
functioning properly
No
movement
Verify fan turns
freely by hand and is
properly connected
to UCB socket J24
Replace fan
Console loses time
when powered
down
TIME
Replace Real-Time
Clock (RTC) battery
on UCB
BEEPER
Console doesnt
beep on workout
start or keypress
Ensure beeper isnt
disabled in Machine
Settings, Hardware
tab
• For additional information on the Frame DC Power Board, see Power Issues topic.
If you cannot find a resolution to your observed or reported failure in this document, you may have
discovered a new failure! Record in your case notes as much detail as possible about the problem, any
attempts to resolve it, and what eventually succeeded in resolving the failure. Please let us know of any
procedure that solved an issue that is not documented in this guide at
contentmanagement@johnsonfit.com.