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Troubleshooting
If you have a problem with your unit, before contacting the technical service, check the
following:
Is everything turned on and connected properly?
Make sure your TV and Receiver are both turned on and set up for the satellite input. Finally,
check any connecting cables to ensure none have come loose.
The antenna finds the satellite but there is no sound or picture?
Make sure that the connections to the Satellite Receiver and TV are correct and that you are
on the correct satellite on the receiver menu
Is there excessive dirt or moisture on the antenna dome?
Dirt build-up or moisture on the dome can reduce satellite reception. Clean the exterior of the
dome periodically.
Is it raining heavily?
Heavy rain or snow can weaken satellite TV signals. Reception should improve once the
inclement weather subsides.
Can the antenna see the satellite?
The antenna requires an unobstructed view of the sky to receive satellite TV signals.
Common causes of blockage include trees, buildings, bridges, and mountains.
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