General Troubleshooting
WARNING!
- Only perform the steps described within these instructions!
All further inspection, maintenance and repair work must be performed by an authorised
service centre or a similarly qualied specialist if you cannot solve the problem yourself!
- Always turn off the machine and remove the plug before making any adjustment.
Fault Possible Cause Solution
Motor will not start No mains power supply Check the socket, cable, lead
and plug for damage, and if
necessary, have any damage
repaired by qualied repair
personnel
Overload protection tripped Wait until the motor has cooled
down, then press the Reset
button and restart the unit
Lid of housing not closed
properly
Tightly screw in the cover knob
Garden waste is not
drawn in
Shredding material is too
soft
Use the pusher or add dry twigs/
branches
Unit blocked See section “Clearing a Blockage”
Shredding material in
discharge duct
Remove shredding material from
discharge duct
Unit won’t shred properly Blades are blunt Check and turn, sharpen or
replace blades as necessary (see
section “Sharpening, reversing,
replacing the blades” )
Customer Helpline 0345 605 2063
Getting Help
Troubleshooting
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