Customer Helpline 0345 605 2062
31
Guarantee
Dear Customer,
In the unlikely event that your device develops a fault, please contact our Cus-
tomer service department on the telephone number shown below.
1. These guarantee terms cover additional guarantee rights and do not aect
your statutory warranty rights. Claims must be accompanied by Proof of
Purchase. This must be in the form of a Sales receipt or Bank statement and
must show that the product has been purchased within 2 years prior to the
claim, from the retailer that it was originally sold to.
2. Our guarantee covers problems caused by material or manufacturing
defects, and will result in the repair of these defects or replacement of the
device with a like for like or similar article. Please note that our devices have
not been designed for use in commercial, trade or industrial applications.
Consequently, the guarantee is invalidated if the equipment is used in com-
mercial, trade or industrial applications or for other equivalent activities.
3. The following are also excluded from our guarantee :
A. Faults due to accidents, customer misuse or unauthorised repairs
B. Consumable parts such as shoulder strap, blade cover and other acces-
sories that are compatible with the product.
C. Failure due to lack of routine maintenance.
D. Failure as a result of not using the equipment in accordance with the man-
ual and safety instructions
E. The adjustment of chargers, or battery packs
4. The guarantee is valid for a period of 2 years starting from the purchase date
of the device. Guarantee claims should be submitted before the end of the
guarantee period within two weeks of the defect being noticed. No guarantee
claims will be accepted after the end of the guarantee period. The original
guarantee period remains applicable to the device even if repairs are carried
out or parts are replaced. In such cases, the work performed or parts tted
will not result in an extension of the guarantee period, and no new guarantee
will become active for the work performed or parts tted.This also applies
when an on-site Service is used.
5. Please keep your sales receipt in a safe place. If is covered by our guar-an-
tee your device will either be repaired under the terms of guarantee or we
will send you a replacement device. This device may be re-conditioned or
like for like replacement.
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