20
EN
troubleshooting
Indicator What does it mean How to react
Accessory activation
button on base is
ashing
Accessory slot is empty Insert protective cap
All indicators
for the percentage
of pulses remaining
are blinking (100%-
50%-Empty)
Cartridge slot is empty Insert cartridge or a protective cap
“Empty” indicator is
blinking
Amount of pulses remaining in
cartridge is low
Prepare a new cartridge to be in-hand
“Empty” indicator is
constantly on
No more pulses remaining in
cartridge
Insert a new cartridge
Other
My skin is red after
treatment
The skin may become red as
a result of the treatment.
This redness generally clears
up within 24 hours
If the redness persists more than 24 hours
after a treatment, stop using
me
and
contact your doctor or Customer Support
I barely see any hair
reduction
Make sure to follow the
protocol suggested and to
use the treatment duration
time suggested
Actual results will vary from person to
person, depending on the body area
being treated and whether the instructions
were followed correctly. Contact Customer
Support for help
I feel some warmth
when I apply the light
ashes. Is this normal?
You may feel warmth, tingling,
or itching. It is expected that
this discomfort and warmth
will be up to moderate
If the discomfort is severe/intense or persists
for more than 24 hours after a treatment,
stop using the
me
and contact your doctor
or Customer Support
If you still have problems with the me system, contact Customer Support at
www.mepower.com or call us toll free at 1-877-651-1177
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