Troubleshooting
23
Troubleshooting
Problem Possible cause Solution
The device cannot be
switched on.
The device battery is not
charged.
− Charge the fi tness tracker.
No/incorrect pulse
measurement
The sensor surfaces are
dirty.
The strap is too loose
around the wrist.
− Clean the sensor surfaces
4
.
− Make sure that the strap
is not fastened too loosely
around your wrist.
Data transfer between
the fi tness tracker and
smartphone/tablet is
faulty.
No Bluetooth
connection
− Perform the Bluetooth
pairing again.
− If necessary, uninstall
the MEDION® Fitness app
and then reinstall it with
subsequent Bluetooth
pairing.
Distance determined
does not seem right
The step length has
been set incorrectly.
− Check the step length that
has been set in the app and
correct this if necessary.
The calculation of
calories burned is
incorrect/implausible.
Your personal data has
been stored incorrectly.
− In the app, check the
gender, weight and height
entered in your personal
data.
EU Declaration of Conformity
MEDION AG hereby declares that this device complies with the
fundamental requirements and the other relevant provisions of:
• Radio Equipment Directive 2014/53/EU
• RoHS Directive 2011/65/EU.
You can download the complete EU Declaration of Conformity at
www.medion.com/conformity.
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