Medit T310 - Out-of-Warranty Repair Service; Eligibility and Service Scope; Out-of-Warranty Case Assignment and Shipment; Repair Estimates and Payment

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Scanner Repair Policy
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Medit will pay all shipping costs to/from the authorized reseller for any product returned for repair that is found to be defective
and still under warranty. In all cases, the reseller is responsible for any customs duties and other taxes.
The cost shall be at requester's expense if using an expedited freight or if a designated freight forwarder is requested.
Warranty repair work. All warranty repairs will be performed at a Medit authorized repair facility. The standard turnaround time
for most warranty repair work is approximately 2 - 3 weeks from the date the product is received at the Medit repair facility. If
additional time is required to perform the warranty repair services, Medit will notify the reseller of the estimated additional time
required to complete the warranty repairs.
If Medit determines that the product trouble is not caused by a defect and therefore not covered under the product warranty,
any repair work will be handled as an out-of-warranty repair service in accordance with the out-of-warranty repair service terms.
In the event of repairs or replacement of any parts of the unit, the warranty will thereafter continue and remain in force for the
unexpired period of the warranty.
These policies are subject to change at the discretion of Medit without prior notice.
Out-of-warranty repair service
Medit oers out-of-warranty repair services for Medit products that are no longer covered by a standard or extended product
warranty. For end-of-sale products, repair service is available for up to 5 years after the product discontinuation notice.
Repairable out-of-warranty Medit products will be repaired at the then-current repair rates of Medit including other applicable
expenses.
In order to submit an out-of-warranty repair service request, the customer must contact the Medit authorized reseller from
whom the product was purchased, and the reseller must obtain a case number to authorize the return of the product for service.
No product warranty service can be initiated without prior authorization through the issuance of a case number.
Repair parts are under warranty for 180 days from the date of the return shipment of a repaired unit.
Case assignment. Upon submitting a technical support request (support@medit.com), the requester will be notied of the
ticket number issued for the request by email.
Shipment of product. Medit support agents will provide the reseller with instructions for shipping back the product.
Reseller is to ensure that the defective product including all accessories is returned to Medit authorized repair facility in
accordance with instruction. Reseller is responsible for handling return shipment
All products must be returned by the reseller in its original packaging or an equally protective packaging to prevent damage in
transit, and shipped to:
M E D I T C o r p o ra t io n
AT T N : C a s e n u m b e r # # ## #
2 3 G o r ye d a e -ro 2 2 g il, S e o n g b u k-g u , S e o u l, 0 28 55 , R e p u b lic o f K o re a
P h o n e. +8 2 -2-2 19 3 -96 00 e x t. 2
The reseller is responsible for all the shipping and insurance charges of out-of-warranty products returned for repair.
In all cases, the reseller is responsible for any customs duties and other taxes.
Repair estimate. Following the receipt of the returned product, Medit will provide an initial repair estimate to the reseller, in
writing, within approximately ( 2 ) weeks from the date of receipt of the product.
All out-of-warranty product returns, except for repair cases, are subject to a minimum diagnostic fee.
If a reseller has not replied for 7 days from the date of a nal quotation, the product will be returned at the reseller’s expense.
Repair work authorization and payment. Resellers shall authorize the repair work by issuance of a purchase authorization to
Medit and all repair charges must be paid prior to return shipment.
Due to the technical nature of the product, it is not unusual for Medit technicians to discover additional problems that could not
be detected during the initial diagnostic evaluation. Accordingly, all initial repair estimates are subject to change and Medit will
promptly notify the reseller of any of delays or additional charges incurred in the repair process.
These polices are subject to change at the discretion of Medit without prior notice.