Medit T510 - User Manual

Medit T
710
/ T
510
/ T
310
Scanner Repair Policy
September 15 , 2020
Warranty repair service
Medit’s standard product warranty and extended product warranty service include the repair and replacement of defective
products or product components by Medit or its authorized repair facilities. For warranty repair services, the customer must rst
contact the Medit authorized reseller from whom the product was purchased and the reseller must obtain a case number to
authorize the return of the product for service. No product warranty service can be initiated without prior authorization through
the issuance of a case number.
Dead on arrival (DOA). Within 30 days after the installation of a product, if the product fails to function substantially in
accordance with the published specications and the reseller promptly noties Medit of such defects or non-conformity, and
the product trouble is determined to be caused by a defect in manufacturing or materials, Medit will replace the defective unit
at no charge.
Product warranty scope. If under normal and proper use a defect or non-conformity appears in a product, during the applicable
warranty period, and the customer promptly noties the authorized Medit reseller from whom the product was purchased, of
such defect or non-conformity, and follows the shipping instructions provided for the return of the product, Medit will either
replace or repair the defective product at no charge.
Product Standard warranty duration Coverage
Medit T
710
Scanner: One ( 1 ) year from the installation date or 18 months from the
shipment date, whichever comes rst.
Parts, labor, and shipping.
Medit T
510
Scanner: One ( 1 ) year from the installation date or 18 months from the
shipment date, whichever comes rst.
Parts, labor, and shipping.
Medit T
310
Scanner: One ( 1 ) year from the installation date or 18 months from the
shipment date, whichever comes rst.
Parts, labor, and shipping.
This warranty does not apply to accessories and consumable parts unless failure has occurred due to a defect in materials
or workmanship.
Case assignment. Upon submitting a technical support request (support@medit.com), the requester will be notied of the case
number issued for the request by email.
Shipment of product. Medit support agents will provide the reseller with instructions for shipping back the product.
Reseller is to ensure that the defective product including all accessories is returned to Medit authorized repair facility in
accordance with instruction. Reseller is responsible for handling return shipment
All products must be returned by the reseller in its original packaging or an equally protective packaging to prevent damage in
transit, and shipped to:
M E D I T C o r p o ra t io n
AT T N : C a s e n u m b e r # # ## #
2 3 G o r ye d a e -ro 2 2 g il, S e o n g b u k-g u , S e o u l, 0 28 55 , R e p u b lic o f K o re a
P h o n e. +8 2 -2-2 19 3 -96 00 e x t. 2
1
Copyright© 2020 Medit Corp 23 , Goryedae-ro 22 gil, Seongbuk-gu, Seoul, 02855 , Republic of Korea Email: support@medit.com www.medit.com

Summary

Warranty Repair Service

Dead on Arrival (DOA)

Policy for products failing within 30 days of installation, detailing replacement for manufacturing defects.

Product Warranty Scope

Defines coverage for defects appearing during the warranty period under normal use.

Case Assignment Process

Procedure to obtain a case number for warranty repair authorization via email.

Product Shipment Instructions

Instructions for resellers on how to ship defective products to Medit for repair.

Out-of-Warranty Repair Service

Out-of-Warranty Repair Overview

Details repair services for products no longer under warranty, including end-of-sale products.

Out-of-Warranty Case Assignment

Process to get a case number for out-of-warranty repair authorization through email.

Out-of-Warranty Shipment

Guidelines for resellers shipping out-of-warranty products to Medit's repair facility.

Repair Estimate Process

Procedure for receiving an initial repair cost estimate within two weeks of product receipt.

Repair Work Authorization and Payment

Steps for resellers to authorize repair work and payment before product return.

Overview

1. Function Description
2. Usage Features
3. Maintenance Features

This document outlines the repair policy for Medit T710, T510, and T310 scanners, covering both in-warranty and out-of-warranty services.

Function Description

The Medit T710, T510, and T310 scanners are designed for professional use, likely in fields requiring precise 3D scanning, such as dentistry or industrial design. These devices capture detailed digital impressions or models, which are crucial for various applications. The repair policy ensures that these scanners, if they encounter defects or non-conformities, can be serviced to restore their intended functionality. The core function of this policy is to provide a structured process for addressing product issues, from initial defect identification to the return of a fully functional or replaced unit. It aims to minimize downtime for users by outlining clear steps for repair authorization, shipment, and service execution.

Usage Features

The repair policy emphasizes a user-centric approach by detailing the steps customers and resellers must follow to utilize the repair services.

Warranty Repair Service:

• Defect Reporting: If a product fails to function substantially within 30 days of installation (Dead on Arrival - DOA) due to manufacturing or material defects, Medit will replace the unit at no charge. For defects appearing within the standard warranty period under normal and proper use, Medit will either replace or repair the defective product.
• Initiating Service: To initiate a warranty repair, the customer must first contact the Medit authorized reseller from whom the product was purchased. The reseller is responsible for obtaining a case number from Medit to authorize the return of the product for service. This case number is essential for any service to proceed.
• Warranty Duration: For Medit T710, T510, and T310 scanners, the standard warranty duration is one year from the installation date or 18 months from the shipment date, whichever comes first. This warranty covers parts, labor, and shipping costs for defects.
• Exclusions: The warranty does not apply to accessories and consumable parts unless their failure is due to a defect in materials or workmanship.
• Shipping Costs (In-Warranty): Medit covers all shipping costs to and from the authorized reseller for products found to be defective and still under warranty. However, the reseller is responsible for any customs duties and other taxes. Expedited freight or designated freight forwarders requested by the customer will be at the requester's expense.
• Turnaround Time: The standard turnaround time for most warranty repair work is approximately 2-3 weeks from the date the product is received at the Medit repair facility. If additional time is needed, Medit will notify the reseller.
• Warranty Continuation: In the event of repairs or replacement of parts, the warranty continues for the unexpired period of the original warranty.

Out-of-Warranty Repair Service:

• Availability: Medit offers repair services for products no longer covered by standard or extended warranties. For end-of-sale products, repair service is available for up to 5 years after the product discontinuation notice.
• Repair Rates: Out-of-warranty products will be repaired at Medit's then-current repair rates, including other applicable expenses.
• Initiating Service: Similar to in-warranty service, customers must contact their authorized reseller, who will obtain a case number to authorize the product's return for service.
• Repair Parts Warranty: Repair parts used in out-of-warranty services are warranted for 180 days from the date of the repaired unit's return shipment.
• Shipping Costs (Out-of-Warranty): The reseller is responsible for all shipping and insurance charges for out-of-warranty products returned for repair, as well as any customs duties and other taxes.
• Repair Estimate: After receiving the product, Medit provides an initial repair estimate to the reseller in writing within approximately two weeks.
• Diagnostic Fee: All out-of-warranty product returns, except for repair cases, are subject to a minimum diagnostic fee.
• Authorization and Payment: Resellers must authorize repair work by issuing a purchase authorization to Medit, and all repair charges must be paid prior to return shipment.
• Estimate Changes: Initial repair estimates are subject to change if additional problems are discovered during the repair process. Medit will promptly notify the reseller of any delays or additional charges.
• Unclaimed Products: If a reseller does not reply to a final quotation within 7 days, the product will be returned at the reseller's expense.

Maintenance Features

The policy outlines several key aspects related to the maintenance and handling of the scanners during the repair process, ensuring proper care and documentation.

• Case Assignment: For both warranty and out-of-warranty services, upon submitting a technical support request via support@medit.com, the requester will receive a case number by email. This ensures proper tracking and management of each service request.
• Shipment Instructions: Medit support agents provide resellers with specific instructions for shipping the product back to the repair facility. This guidance is crucial for ensuring the product reaches the facility safely and efficiently.
• Packaging Requirements: All products, whether for warranty or out-of-warranty service, must be returned by the reseller in their original packaging or an equally protective packaging. This requirement is vital to prevent damage during transit, safeguarding the device from further issues. The reseller is responsible for handling the return shipment, including proper packaging.
• Return Address: Products are to be shipped to: MEDIT Corporation, ATTN: Case number #####, 23 Goryedae-ro 22 gil, Seongbuk-gu, Seoul, 02855, Republic of Korea. The specific case number must be included in the attention line.
• Policy Updates: The policies described are subject to change at the discretion of Medit without prior notice. This flexibility allows Medit to adapt its service offerings as needed, ensuring continuous improvement and responsiveness to market conditions.

The comprehensive nature of this repair policy ensures that users of Medit T710, T510, and T310 scanners have a clear understanding of how to obtain service, whether their device is under warranty or not. It emphasizes structured communication, proper handling, and transparent processes to maintain the functionality and longevity of these precision scanning devices.

Medit T510 Specifications

General

Brand	Medit
Model	T510
Category	Medical Equipment
Language	English