Medit T
710
/ T
510
/ T
310
Scanner Repair Policy
September
15
,
2020
Warranty repair service
Medit’s standard product warranty and extended product warranty service include the repair and replacement of defective
products or product components by Medit or its authorized repair facilities. For warranty repair services, the customer must rst
contact the Medit authorized reseller from whom the product was purchased and the reseller must obtain a case number to
authorize the return of the product for service. No product warranty service can be initiated without prior authorization through
the issuance of a case number.
Dead on arrival (DOA). Within
30
days after the installation of a product, if the product fails to function substantially in
accordance with the published specications and the reseller promptly noties Medit of such defects or non-conformity, and
the product trouble is determined to be caused by a defect in manufacturing or materials, Medit will replace the defective unit
at no charge.
Product warranty scope. If under normal and proper use a defect or non-conformity appears in a product, during the applicable
warranty period, and the customer promptly noties the authorized Medit reseller from whom the product was purchased, of
such defect or non-conformity, and follows the shipping instructions provided for the return of the product, Medit will either
replace or repair the defective product at no charge.
Product Standard warranty duration Coverage
Medit T
710
Scanner: One (
1
) year from the installation date or
18
months from the
shipment date, whichever comes rst.
Parts, labor, and shipping.
Medit T
510
Scanner: One (
1
) year from the installation date or
18
months from the
shipment date, whichever comes rst.
Parts, labor, and shipping.
Medit T
310
Scanner: One (
1
) year from the installation date or
18
months from the
shipment date, whichever comes rst.
Parts, labor, and shipping.
This warranty does not apply to accessories and consumable parts unless failure has occurred due to a defect in materials
or workmanship.
Case assignment. Upon submitting a technical support request (support@medit.com), the requester will be notied of the case
number issued for the request by email.
Shipment of product. Medit support agents will provide the reseller with instructions for shipping back the product.
Reseller is to ensure that the defective product including all accessories is returned to Medit authorized repair facility in
accordance with instruction. Reseller is responsible for handling return shipment
All products must be returned by the reseller in its original packaging or an equally protective packaging to prevent damage in
transit, and shipped to:
M E D I T C o r p o ra t io n
AT T N : C a s e n u m b e r # # ## #
2 3 G o r ye d a e -ro 2 2 g il, S e o n g b u k-g u , S e o u l, 0 28 55 , R e p u b lic o f K o re a
P h o n e. +8 2 -2-2 19 3 -96 00 e x t. 2
Copyright©
2020
Medit Corp
23
, Goryedae-ro
22
gil, Seongbuk-gu, Seoul,
02855
, Republic of Korea Email: support@medit.com www.medit.com
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