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Mercury Premier Service
Mercury evaluates the service performance of its dealers and assigns its
highest rating of "Mercury Premier" to those demonstrating an exceptional
commitment to service.
Earning a Mercury Premier Service rating means a dealer:
• Achieves a high 12 month service CSI (Customer Satisfaction Index)
score for warranty service.
• Possesses all necessary service tools, test equipment, manuals and
parts books.
• Employs at least one Certified or Master technician.
• Provides timely service for all Mercury Marine customers.
• Offers extended service hours and mobile service, when appropriate.
• Uses, displays and stocks adequate inventory of genuine Mercury
Precision Parts.
• Offers a clean, neat shop with well organized tools and service
literature.
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