Microsoft Surface Laptop 4 User Manual

3 M1179886
Table of Contents
DEVICE IDENTITY INFORMATION ........................................................................................................................... 4
· SURFACE LAPTOP MODELS ........................................................................................................................ 4
· GLOSSARY OF TERMS ..................................................................................................................................5
GENERAL INFORMATION, PRECAUTIONS, WARNINGS ........................................................................................6
· SERVICE TOOLS AND JIGS ...........................................................................................................................6
· GENERAL SAFETY PRECAUTIONS ...............................................................................................................7
· REPAIR-SPECIFIC PRECAUTIONS AND WARNINGS ..................................................................................8
· REPAIR- CROSS-REFERENCE DOCUMENTS ................................................................................................8
· SAFETY POLICIES/PROCEDURES .................................................................................................................9
ILLUSTRATED SERVICE PARTS LIST ........................................................................................................................10
SERVICE DIAGNOSTICS/TROUBLESHOOTING OVERVIEW .................................................................................. 17
· SOFTWARE TOOLS: .................................................................................................................................... 17
· HARDWARE TROUBLESHOOTING APPROACH .......................................................................................17
COMPONENT REMOVAL AND REPLACEMENT PROCEDURES .............................................................................18
· PRIOR TO DEVICE DISASSEMBLY: ............................................................................................................. 18
· CURRENT BATTERY WARNING ................................................................................................................. 18
· NON-SKID FOOT PAD REPLACEMENT PROCESS ..................................................................................... 19
1. PROCEDURE – REMOVAL (NON-SKID FOOT PAD) .............................................................. 19
2. PROCEDURE – INSTALLATION (NON-SKID FOOT PAD) .................................................... 20
3. ALTERNATE PROCEDURE – INSTALLATION (NON-SKID FOOT PAD) ............................... 22
· C-COVER KEYBOARD ASSEMBLY REPLACEMENT PROCESSES (METAL, FABRIC) ................................ 24
· REPLACEMENT PROCESS (C-COVER KEYBOARD METAL TYPE) ............................................................ 24
1. PROCEDURE – REMOVAL (C-COVER KEYBOARD METAL TYPE) ....................................... 25
2. PROCEDURE – INSTALLATION (C-COVER KEYBOARD METAL TYPE) ............................... 27
· REPLACEMENT PROCESS (C-COVER KEYBOARD FABRIC TYPE) ........................................................... 29
1. PROCEDURE – REMOVAL (C-COVER KEYBOARD FABRIC TYPE KEYBOARD) ................... 30
2. PROCEDURE – INSTALLATION (C-COVER KEYBOARD FABRIC TYPE) .............................. 33
· RSSD REPLACEMENT PROCESS ................................................................................................................ 35
1. PROCEDURE – REMOVAL (RSSD) ......................................................................................... 36
2. PROCEDURE – INSTALLATION (RSSD) ................................................................................ 37
· AB-COVER DISPLAY ASSEMBLY REPLACEMENT PROCESS .................................................................... 38
1. REMOVAL PROCESS (AB-COVER DISPLAY ASSEMBLY) ..................................................... 39
2. INSTALLATION PROCEDURES – (AB-COVER DISPLAY ASSEMBLY) ...................................41
3. PROCEDURE INSTALLATION – (METAL C-COVER DEVICE) ................................................41
4. PROCEDURE INSTALLATION – (FABRIC C-COVER DEVICE) ............................................... 46
· AB-COVER TOUCH CALIBRATION SOFTWARE TOOLS OVERVIEW ....................................................... 50
· AB-COVER TOUCH CALIBRATION RETRY (IF REQUIRED) ...................................................................... 57
ENVIRONMENTAL COMPLIANCE REQUIREMENTS ............................................................................................. 58

Microsoft Surface Laptop 4 Specifications

General

Display Size	13.5-inch or 15-inch
Resolution	2256 x 1504 (13.5-inch) or 2496 x 1664 (15-inch)
Processor	11th Gen Intel Core i5/i7 or AMD Ryzen 5/7
Operating System	Windows 10 Home
Wireless	Wi-Fi 6, Bluetooth 5.0
RAM	8GB, 16GB, or 32GB LPDDR4x RAM (configuration dependent)
Storage	256GB, 512GB, or 1TB SSD
Battery Life	Up to 19 hours (13.5-inch) or up to 17.5 hours (15-inch)
Graphics	Intel Iris Xe Graphics or AMD Radeon Graphics
Camera	720p HD f2.0 front-facing camera
Ports	1 x USB-C, 1 x USB-A, 3.5 mm headphone jack, 1 x Surface Connect port
Dimensions (13.5-inch)	308 mm x 223 mm x 14.5 mm
Dimensions (15-inch)	339.5 mm x 244 mm x 14.7 mm
Color Options	Platinum, Matte Black, Sandstone, Ice Blue