Handling Used, Damaged, or Defective Lithium-Ion Batteries
DO NOT dispose of used lithium-ion batteries, whether damaged or not, in household or
commercial garbage or recycling bins.
Prior to transport:
• Follow all instructions provided by your local e-waste recycling or household hazardous
waste collection provider.
• Place the device or battery in individual, non-metallic inner packaging, such as a zip-to-
close plastic bag, that completely encloses the device or battery.
• Surround the inner packaging with non-combustible, electrically non-conductive, absorbent
cushioning material.
• Each damaged battery or device containing a damaged battery should be packed
individually in its own carton and that carton should be clearly marked as containing a
damaged battery.
For more information on industry practices concerning damaged, defective, or recalled batteries,
please see PHMSA Lithium-Battery-Recycling-Safety-Advisory.
Undamaged, used lithium batteries can be sent to e-waste recycling or household hazardous waste
collection points for processing. Please see https://www.microsoft.com/en-
us/legal/compliance/recycling for more information.
Report Battery Thermal Events to Microsoft
A thermal event is a rapid chemical chain reaction that can occur inside a battery cell. During a
thermal event, the energy stored inside the battery is released suddenly, resulting in heating and/or
smoke and, in some instances, fire or flame. A battery thermal event can be triggered by physical
damage to the battery (including during replacement/repair), improper storage, or exposure to
temperatures outside of the battery’s operating range.
Act immediately if you see any of the following symptoms of a battery thermal event:
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