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Troubleshooting Tips
Please check the machine according to the following form before asking for maintenance:
Troubleshooting
Tips
Problem Possible Cause Troubleshooting
Unit does not
turn on when
pressing ON/
OFF button
P1 Error Code. The water collection tray is full.
Turn off the unit, drain the water
from the water collection tray
and restart the unit.
In COOL mode: room temperature
is lower than the set temperature.
Reset the temperature.
Unit does not
cool well
The air filter is blocked with dust
or animal hair.
Turn off the unit and clean the
filter according to instructions.
Exhaust hose is not connected or
is blocked.
Turn off the unit, disconnect the
hose, check for blockage and
reconnect the hose.
The unit is low on refrigerant. Call a service technician to
inspect the unit and top off
refrigerant.
Temperature setting is too high. Decrease the set temperature.
The windows and doors in the
room are open.
Make sure all windows and doors
are closed.
The room area is too large. Double-check the cooling area.
There are heat sources inside the
room.
Remove the heat sources if
possible.
The unit is
noisy and
vibrates too
much
The ground is not level. Place the unit on a flat, level
surface.
The air filter is blocked with dust
or animal hair.
Turn off the unit and clean the
filter according to instructions.
The unit makes
a gurgling
sound
This sound is caused by the flow
of refrigerant inside the unit
This is normal.
Faults Diagnosis
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