07
7.2  Fault Symptom: Non Air 
Conditioning Issues 
The following fault symptoms are not caused by the air 
conditioning: 
7.2.1 Fault symptom: System cannot run 
Air conditioner does not start immediately after pressing 
the switch button on the controller. If the operating 
indicator lights up, the system is working normally. In 
order to prevent overloading of the compressor motor, 
restart the air conditioner 12 minutes after the switch 
button is pressed to prevent it from shutting down 
immediately after it is on. The same start-up delay 
occurs after the mode selector is pressed. 
7.2.2  Fault symptom: Fan speed is not 
consistent with the setting 
Even if the fan speed regulation button is pressed, 
the fan speed does not change. During heating, when 
the indoor temperature reaches the set temperature, 
the outdoor unit will shut down, and the indoor unit 
switches to the quiet fan speed mode. This is to prevent 
cold air from blowing directly at the room user. The fan 
speed will not change even when another indoor unit is 
in heating operation, if the button is pressed. 
7.2.3  Fault symptom: Fan direction is not 
consistent with the setting 
The air direction is not consistent with the user 
interface display. The air direction does not swing. 
This is because the unit is controlled by the centralized 
controller. 
7.2.4  Fault symptom: White smoke from 
a certain unit (indoor unit) 
During cooling when the humidity is high. If the 
interior pollution of the indoor unit is severe, the 
indoor temperature distribution will be uneven. Need 
to clean the interior of the indoor unit. Ask the agent 
for detailed information on how to clean the unit. This 
operation must be carried out by qualied maintenance 
personnel. 
Surface immediately after cooling has stopped and 
when the indoor humidity is relatively low. This is due to 
the steam produced by the warm refrigerant gas on its 
return path to the indoor unit. 
7.2.5  Fault symptom: White smoke from 
a certain unit (indoor unit, outdoor 
unit) 
After the defrosting operation, switch the system to the 
heating mode. The moisture produced by the defrosting 
operation will become steam to be discharged out of 
the system.
7.2.6  Fault symptom: Noise from air 
conditioner (indoor unit)
A "zeen" sound is heard the moment the system is 
powered on. This noise is produced by the electronic 
expansion valves inside the indoor unit as they begin 
to work. The sound volume will be reduced in about 1 
minute.
A soft and continuous "shah" sound can be heard 
when the system is in a cooling mode or has stopped 
running. This noise can be heard when the drainage 
pump is running (optional accessory).
A loud creaking "pishi-pishi" sound can be heard once 
the system stops after it has heated up the room. The 
expansion and contraction of plastic parts caused by 
temperature changes will also make this noise.
Once the indoor unit stops, a soft "sah" or "choro-choro" 
sound can be heard. This noise can be heard when 
another indoor unit is still running. Must maintain a small 
amount of refrigerant ow in order to prevent oil and 
refrigerant residues in the system.
7.2.7  Fault symptom: Noise from air 
conditioner (indoor unit, outdoor 
unit)
A soft, continuous hissing sound can be heard when the 
system is in cooling or defrosting operation. This is the 
sound of the refrigerant gas owing in the indoor and 
outdoor units.
A hissing sound is heard the moment the system starts 
or stops operation or after the defrosting operation has 
been completed. This is the noise produced when the 
refrigerant ow is stopped or changed.
7.2.8  Fault symptom: Noise from air 
conditioner (outdoor unit)
When the tone of the operating noise changes. This 
noise is caused by frequency changes.
7.2.9  Fault symptom: Dust and dirt in the 
unit 
When using the unit for the rst time. This is because 
there is dust inside the unit.
7.2.10  Fault symptom: Strange odour from 
unit 
This unit will absorb the odours of rooms, furniture, 
cigarettes and others, and then disperse the odours 
again.
Small animals stray into the unit, which can also cause 
odors.
7.2.11  Fault symptom: ODU fan does not 
run
In the course of operation. Control speed of fan motor to 
optimize the product operations.
7.2.12  Fault symptom: Hot air is felt when 
the indoor unit stops
IDifferent types of indoor units operating in the same 
system. When another unit is running, part of the 
refrigerant will still ow through this unit.