Problem solving guide
76
Unsatisfactory results
Problem Cause and remedy
The coffee is not hot
enough.
The cup has not been pre-heated.
The smaller the cup and the thicker its sides, the
more important it is to pre-heat it.
Pre-heat the cups, e.g. using the cup heating (de-
pending on model).
The brewing temperature has been set too low.
Set a higher brewing temperature (see "Brewing
temperature").
The filters in the brew unit are blocked.
Remove and clean the brew unit by hand (see "Re-
move the brew unit and wash by hand").
Degrease the brew unit (see "Degreasing the brew
unit").
The heating-up time is
getting longer, the
amount of water being
dispensed is incorrect
and the coffee machine
is not performing prop-
erly. Coffee flows very
slowly out of the central
spout.
The coffee machine needs descaling.
Descale the coffee machine.
The amount of coffee or
espresso has changed.
This is not a fault.
You might have inadvertently changed the amount by
holding a sensor pressed for too long. Touching a
drinks sensor for too long will start the volume pro-
gramming process for that drink (see "Portion size").
If you do not save the amount, the maximum pos-
sible for that drink will be saved.
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