Warranty
MKS,ENIProductswarrantstotheoriginalpurchaserforaperiodofoneyearfromthedateofdelivery,each
instrumenttobefree
fromdefectsinmaterialsandworkmanship.Foraperiodofoneyear,MKS,ENIProducts
will,at its option,adjust,repair, or replacedefective parts, withoutchargeto theoriginal purchaser,sothat
theinstrumentperformsaccordingtoitsspecifications.
When warranty service is required, the instrument must be returned, transportation prepaid, to the
factoryortooneofMKS,ENIProducts'designatedservicecenters.If,inouropinion,theinstrumenthasbeen
damagedbyaccident,
unreasonableuse,buyer‐suppliedsoftwareorinterfacing,impropersitepreparationor
maintenance, or abnormal
conditions of operation, repairs will be billed at standard rates. In this case, an
estimatewillbesubmittedbeforethe
workisstarted.
THIS LIMITED WARRANTY IS EXCLUSIVE AND MKS, ENI PRODUCTS MAKES NO OTHER WARRANTIES,
EXPRESS OR IMPLIED, AND ALL OTHER EXPRESS ORAL OR WRITTEN WARRANTIES AND ALL WARRANTIES
IMPLIED BY LAW, INCLUDING ANY WARRANTIES OF MERCHANTABILITY
OR FITNESS FOR A PARTICULAR
PURPOSEOROTHERWARRANTYOFQUALITYAREEXCLUDED
ANDDISCLAIMED.INNOEVENTSHALLMKS,ENI
PRODUCTSBELIABLEFORSPECIAL, INDIRECT,INCIDENTALORCONSEQUENTIALDAMAGESRESULTINGFROM
BREACH OF ANY WARRANTY, WHETHER EXPRESS OR IMPLIED, INCLUDING ANY IMPLIED WARRANTY OF
MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE, OR FROM ANY CAUSE WHATSOEVER,
INCLUDING NEGLIGENCE. Buyer's sole and exclusive remedy under this warranty shall be repair or
replacementassetforthabove,orifMKS,ENIProductsisunabletorepairorreplacethedefectivepartwithin
areasonabletime,arefundofthepriceofthepartorgoodsthat giverisetothewarrantyclaim.
ServiceAndTechnicalAssistance
ForServiceorRepaircontacttheclosestCustomerServiceDepartmentwiththefollowinginformation:
• Modelandserialnumber
• Purchaseordernumber
• Detaileddescriptionofmalfunction
• Yourcompany's"BillTo"and"ShipTo"address
You will receive a RMA (Return Materials Authorization) number, the warranty status of the unit to be
returnedandestimatedrepaircharge,ifany.TheRMAnumberisyourauthorizationnumber.Pleasetypethis
number on your purchase order and shipping label. After MKS, ENI Products receives the unit, a firm quote
andestimateddateofcompletionwillbegiven.
For Technical Assistance for your particular application, contact the nearest MKS, ENI Products Sales and
ServiceCenter.Thefollowinginformationwillhelpusprovideyouwithpromptandefficientservice:
• Alloftheinformationcontainedontheunit'snameplate.
• Namesandtelephonenumbersofimportantcontacts.
• Detaileddescription(i.e.,physicaldamageand/orperformanceanomalies,quantitativeand/or
qualitativedeviationfromspecifications),includingmiscellaneoussymptoms,datesand times.
• Theenvironmentandcircumstancesunderwhichtheissuedeveloped.
• Supportingtestdataand/orrecordsthatcanbeprovided.
• Anyprevious,relatedconversationsand/orcorrespondencewithMKS,ENIProducts.
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