TROUBLESHOOTING
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Problem: Burner will not light using igniter
Possible Cause 1: Electrode and burners are wet.
-Wipe dry with cloth.
Possible Cause 2: Igniter battery is dead or backwards.
-Check that the AAA battery is inserted correctly in the igniter (see page 8) or replace the battery.
Possible Cause 3: Igniter Pin cracked or broken - sparks at crack.
-Call Ocean Rock USA at 800-678-7294 for technical support.
Possible Cause 4: Wire loose or disconnected.
-Reference page 15, step 1, reconnect wire. Call Ocean Rock USA at 800-678-7294.
Possible Cause 5: Wire is shorting (sparking) between igniter and electrode.
-Call Ocean Rock USA at 800-678-7294 for support.
Possible Cause 6: Bad Igniter.
-Call Ocean Rock USA at 800-678-7294 for supporting.
burner
Burner Ports
thermocon
Igniter Pin
Problem: Burner will not light with match
Possible Cause 1: No Gas Flow.
-Check if Natural Gas supply is stopped. If it is not stopped, refer to “Problem: Sudden drop in gas
flow” on the following page.
Possible Cause 2: Quick Connect not fully engaged.
-Disconnect the quick connect at the gas supply and reconnect to ensure a proper connection is made.
Possible Cause 3: Obstruction of gas flow.
- Check for bent or kinked hose.
Possible Cause 4: Burner ports clogged or blocked.
-Reference “Problem: Irregular flame pattern” on the following page.
Clean the burner ports as described there.
Problem: The Fire Table emits a lot of black smoke when in use
Possible Cause 1: Hose from gas fireplace is pinched.
-Make sure the hose is not pinched between the fire table and
the source of the gas.
Possible Cause 2: Flame is being obstructed at burner ports.
-Make sure that the gas ports on the burner are free of any lava
rocks so that the flame can flow naturally.
Burner Ports
5mm /
0.196”
5mm /
0.196”
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