RETURN POLICIES AND FACTORY REPAIR
PROCEDURES
Return authorization is required for factory repair work. Material being returned to the
factory for repair must have a Return Material Authorization number. To obtain an RMA
number, call 585-765-2254 and ask for Customer Service.
Material returned to the factory for warranty repair should be accompanied by a copy of
a dated invoice or bill of sale, which serves as a proof of purchase for the material.
Serial numbers, date codes and tamper proof stickers on our products also serve to
determine warranty status. Removal of these labels or tags may result in voiding a
product’s warranty.
Repairs will be returned promptly. Repairs are normally returned to the customer by
UPS within 10 to 15 working days after receipt by Monroe Electronics, Inc. Return (to
the customer) UPS charges will be paid by Monroe Electronics on warranty work.
Return (to the customer) UPS charges will be prepaid and added to invoice for out-of-
warranty repair work.
RETURN OF REPAIRED ITEMS:
Factory repairs will be returned to the customer by the customer’s choice of FedEx, DHL
or UPS. Warranty repairs will be returned via UPS ground. The customer may request
accelerated shipping via the previous mentioned carriers for both warranty and non-
warranty repairs. NOTE: Accelerated transportation expenses for all factory repairs will
always be at the expense of the customer despite the warranty status of the equipment.
FACTORY REPAIRS TO MODIFIED EQUIPMENT:
Material returned to the factory for repair that has been modified will not be tested unless
the nature and purpose of the modification is understood by us and does not render the
equipment untestable at our repair facility. We will reserve the right to deny service to
any modified equipment returned to the factory for repair regardless of the warranty
status of the equipment.
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