70
Troubleshooting
Troubleshooting
Check these questions first if you have problems with your 
phone:
Question Answer
How do I know 
if my battery is 
charged? 
The battery level indicator should 
show at least one bar (segment) 
of power. If it does not, please 
recharge your phone’s battery. 
(See “Changing Your Phone” on 
Page 15.) If the battery level 
indicator has three bars showing, 
then your phone’s battery is fully 
charged. 
Do you have a 
valid SIM card 
inserted in 
your phone?
 
If necessary, turn off your phone 
and make sure that you have 
inserted a valid SIM card. 
Does the 
handset have 
a signal? Do 
you see a 
signal 
showing in the 
display?
 
The signal strength indicator 
should have at least one segment 
showing. If it does not, move to an 
area with a stronger signal to use 
your phone. 
Is the earpiece 
volume too 
low?
 
While on a call, scroll up. 
C115.CG.book  Page 70  Monday, April 26, 2004  6:18 PM