How to fix a Motorola Set-top boxes remote control that is not working?
If your Motorola Set-top boxes remote control isn't working, ensure it's in 'Cable' mode and that there are no obstructions between the remote and the set-top box. Aim directly at the front panel, not the TV or VCR, and stand in front of it, not too far to the side. Press keys firmly and deliberately, one at a time. Also, check and replace the batteries if needed.
How to troubleshoot a Motorola Set-top boxes DCX that will not power on?
If your Motorola DCX set-top box won't power on, it might be updating its software; wait a few minutes and try again. Ensure the AC power cord is connected to both the set-top box and a working outlet. Try unplugging the set-top box, plugging it back in, and pressing the power button. If it's connected to a switched outlet, make sure that unit is powered on. Use an unswitched outlet if possible. Also, check the remote control batteries, as they may be depleted.
Why is there no audio when viewing cable channels on my Motorola Set-top boxes?
If you're not getting any audio when viewing cable channels on your Motorola Set-top boxes, first, check that the mute button on the remote or TV isn't activated. If connected to a home theater receiver, ensure it's on the correct input and not muted. Also, verify that you're using the correct audio cables and that they are securely connected between the set-top box and your TV, receiver, or DVD player.
How to turn on closed captions on Motorola Set-top boxes?
If closed captions are not displaying on your Motorola Set-top boxes, verify that closed captions are enabled in the User Settings menu on the set-top box and also enabled on your TV. Note that closed captioning may not be available on all programs.
Why is there no audio from surround speakers on Motorola Set-top boxes?
If you're not getting audio from the center or surround speakers connected to your Motorola DCX set-top box, remember that not all programs have full surround sound. Make sure the S/PDIF cable is firmly connected between the set-top box and receiver. Verify that your home theater receiver is set to a surround sound mode like Dolby Pro Logic, Dolby Pro Logic II, or Dolby Pro Logic IIx, and that the receiver is properly configured for all connected speakers.
How to remove black bars on the side on Motorola Set-top boxes?
If you see black bars on the sides of the picture on your Motorola Set-top boxes, this is normal for widescreen TVs displaying 4:3 content, unless the TV is set to stretch. You can turn on the 4:3 OVERRIDE feature in the User Settings menu. If using a DCX3200 connected to a widescreen TV, ensure the TV TYPE is set to 16:9 in the User Settings menu. Many HD programs are broadcast in pillar-box format, which also causes black bars.
How to get rid of black bars above and below picture on Motorola Set-top boxes?
If you see black bars above and below the picture on your Motorola Set-top boxes, this is normal for all 4:3 HDTVs displaying HD programs, due to the screen shape. You can turn on the 4:3 OVERRIDE feature in the User Settings menu or set the TV TYPE to 4:3 Pan-Scan. Some SD programs are also broadcast in letterbox format. Some widescreen TVs may have a zoom feature to remove the black bars.
Why don't graphics or program guides show on Motorola Set-top boxes?
If no graphics or program guides appear on your Motorola Set-top boxes, on-screen graphics, including closed captions and program guides, are not displayed by the DCX set-top if you use the IEEE-1394 connection. On-screen graphics and captions may still be overlaid by your TV, if enabled. Alternatively, use HDMI or component video instead.
General| Tuner Type | QAM |
|---|---|
| Video Output | HDMI, Component, Composite |
| Output Resolution | 1080i, 720p, 480p, 480i |
| Ethernet Port | Yes |
| Remote Control | Yes |
| Type | Set-top box |
| Ports | HDMI, Component, Composite |
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