55Troubleshooting
Remote wipe a lost or stolen
smartphone
Don't you just hate it when your life is on your
smartphone and it all goes wrong? Lost, or even
worse—stolen! If necessary, you can use your email
account on a Microsoft™ Exchange ActiveSync 2007
server to clear the personal data from your smartphone
and memory card.
You need to be assigned permissions before you can
remote wipe data from your smartphone and memory
card. Contact your IT system administrator for the
information and permissions you need to perform the
remote wipe procedure.
Warning: All downloaded apps and user data on your
smartphone and memory card will be deleted.
Troubleshooting
we’re here to help
Crash recovery
In the unlikely event that your smartphone stops
responding to touches and key presses, try a forced
reboot—press and hold both Power and the down
volume key for up to 10 seconds.
Service & Repairs
If you have questions or need assistance, we're here to
help.
Go to www.motorola.com/repair
(United States) or
www.motorola.com/support
(Canada), where you can
select from a number of customer care options. You can
also contact the Motorola Customer Support Center at
1-800-734-5870 (United States), 1-888-390-6456
(TTY/TDD United States for hearing impaired), or
1-800-461-4575 (Canada).
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