Please contact our customer service team for queries, warranty, support or service related to the
product at +44(0) 844 557 0890 (UK - calls cost 7p per minute plus your telephone company’s
standard access charge). Calling from ROI please dial +44(0) 8187 62092.
Email: support@motorolahome.com. Web support at www.motorolastore.support/en
TROUBLE SHOOTING
Wi-Fi connected monitoring
During setup on device for Android™ and iOS, I am not able to find my Camera during the last step
and the setup fails.
Please reset the Camera to setup mode and try again. Press and hold the PAIR button on the bottom
of the Camera until you hear a beep. Wait for a minute for the Camera to restart. When the Camera
LED is blinking, this indicates that it is in setup mode. Now restart the setup from your smartphone
again.
Even though I am accessing my Camera from the same Wi-Fi network, I still find my Camera is
shown as remote. I can only access it for 5 minutes at a time.
Please check your wireless router settings. For example, for Buffalo brand routers there is an option
called Wireless Isolation. Please disable this option.
How do I download the App for Android™ and iOS devices?
Android™:
1. Open the Google Play Store on your Android™ device
2. Select Search
3. Type in "Hubble for Motorola Monitors" - the results will show the Hubble App
4. Select to install it
iOS Device:
1. Open the App Store
2. Select Search
3. Type in "Hubble for Motorola Monitors" - the results will show the Hubble App
4. Select to install it
How many users can access the Camera at one time?
If you are accessing in Local Mode, two users are supported, after two users all streaming will go
through the remote server. This allows for unlimited user access to a single Camera at one time.
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