Please contact our customer service team for queries, warranty, support or service related to the
product at +44(0) 844 557 0890 (UK - calls cost 7p per minute plus your telephone company’s
standard access charge). Calling from ROI please dial +44(0) 8187 62092.
Email: support@motorolahome.com. Web support at www.motorolastore.support/en
I am not able to access my Camera.
Please check if the Camera is within Wi-Fi® range. If the LED on your Camera is slow blinking, please
try to move the Camera closer to the router for better Wi-Fi® range and try again.
I am unable to login even after registration.
Please check your user name and password. Ensure your email address is registered with us, if it is
not then you will need to create an account with us.
I receive an error message saying: "Email ID is not registered"
Please ensure that you have registered with us. Tap Create Account to create an account to be able
to use the Wi-Fi® Video Baby Monitor Camera.
I’ve forgotten my password what should I do?
If you do not remember your password, tap Forgot password on the following URL
https://hubbleconnected.com/customer/account/forgotpassword/ website OR your Android™ or
iOS application. An email will be sent to your registered email address, where you will be required to
follow the necessary steps.
I am unable to receive a new password although I have used the "Forgot password" option.
1. The e-mail might have been sent to your Junk Mail Folder. Please check your Junk Mail Folder.
2. There might be a delay in getting your e-mail. Please wait a few minutes and refresh your email
account.
I do not hear any sound when I am accessing a remote Camera.
You can tap on the speaker icon in the video stream screen to hear audio. By default the audio is not
ON when you are accessing a remote Camera.
I found interference caused by my other web cam devices.
Video streaming performance is related to internet bandwidth, especially if you have 2 or more
video streaming devices that are working through the same router.
To Next Page
Loading...
Need help?
General
