Please contact our customer service team for queries, warranty, support or service related to the
product at +44(0) 844 557 0890 (UK - calls cost 7p per minute plus your telephone company’s
standard access charge). Calling from ROI please dial +44(0) 8187 62092.
Email: support@motorolahome.com. Web support at www.motorolastore.support/en
I get a message saying we are having problems accessing your camera. This could be due to lack of
internet connection. Please wait and try again later.
1. Please try again in a few minutes. This could be because of any issue with your internet
connection.
2. If the problem remains, please restart your Camera to check if this fixes the problem.
3. Please restart your Wireless Router.
I get a message saying “lost connection”
1. Check your Wi-Fi® settings.
2. If necessary reconnect your Wi-Fi®.
3. Ensure the Wi-Fi® Camera Unit is switched ON.
4. Wait a few minutes to make the connection with the Wi-Fi® system.
I get noise interference on my device
To avoid background noise or echoes, ensure that there is enough distance between your device and
the Wi-Fi® Camera Unit.
Use of other 2.4 GHz products, such as Bluetooth® systems or microwave ovens, may cause
interference with this product.
Keep the Wi-Fi® Camera Unit at least 1m away from these types of products, or turn them off if they
appear to be causing interference."
I get noise interference on my Parent Unit
Your Baby and Parent Units may be too close. Move them farther apart. Make sure there is at least 1
to 2m (3 to 6ft) between the 2 units to avoid audio feedback. lf the Baby Unit is too far away it may
be out of range, so move the Baby Unit closer to the Parent Unit.
Make sure the Baby and Parent Units are not near other electrical equipment, such as a television,
computer or cordless/mobile telephone.
Use of other 2.4 GHz products, such as wireless networks (Wi-Fi® routers), Bluetooth® systems, or
microwave ovens, may cause interference with this product, so keep the Baby Monitor away at least
1.5m (5ft) from these types of products, or turn them off if they appear to be causing interference.
If the signal is weak, try moving the Parent and/or Baby Unit to different positions in the rooms.
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