Please contact our customer service team for queries, warranty, support or service related to the
product at +44(0) 844 557 0890 (UK - calls cost 7p per minute plus your telephone company’s
standard access charge). Calling from ROI please dial +44(0) 8187 62092.
Email: support@motorolahome.com. Web support at www.motorolastore.support/en
How do I adjust the sound level?
You can adjust the Sound Sensitivity to trigger notifications under the Camera Settings menu.
What are the supported browsers for accessing from my PC/ Mac®?
We recommend using Google Chrome™ 24 or above. However the following browsers are
also supported: Internet Explorer® 9.0 or above, Safari® 6.0 or above or Firefox® 18.0 or above
What is the meaning of "Local Camera" and "Remote Camera"?
When you are accessing your Camera from the same wireless network in the home which it was
configured, it is a Local Camera. When you are accessing your Camera away from your home it is a
Remote Camera. You may be using 3G, 4G or 4G LTE or a Wi-Fi® connection outside of your home.
What is the significance of LED flashing?
A flashing LED indicates the following status:
Slow flashing:
1. Your Camera is in setup mode. You can add the Camera to your account in this mode. Out of the
box, the Camera is in setup mode. To reset to setup mode, press and hold the PAIR button on the
bottom of the Camera until you hear a beep.
2. The Camera is either connecting to the router or lost the link to the router. Please ensure that the
Camera is in the Wi-Fi® signal range. LED is stable: The Camera is connected to the Wi-Fi® network.
When does the camera's firmware get updated?
The firmware update for MBP853Connect takes place only between 2pm and 5pm local time,
provided there is no video and audio streaming.
When I am in "remote mode", the video stops after 5 minutes. How do I view for longer?
When you are accessing your Camera via a network different from your home network (over the
internet) your video times out after 5 minutes. You can click on the Camera again from the
Android™/iOS application to start streaming again. If you are accessing from your web browser, then
you can press on the Reload button to start viewing your Camera video stream again.
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