Please contact our customer service team for queries, warranty, support or service related to the
product at +44(0) 844 557 0890 (UK - calls cost 7p per minute plus your telephone company’s
standard access charge). Calling from ROI please dial +44(0) 8187 62092.
Email: support@motorolahome.com. Web support at www.motorolastore.support/en
When I try to view the camera, I get a prompt for camera firmware upgrade. What should I do?
Please upgrade your firmware. This takes around 5 minutes. We push upgrades from time to time to
improve the Camera features.
When the video is cut off, the application attempts to reconnect and results in lost sound and
choppy video.
You will need to turn off the auto lock function of your smart device to ensure continuous
video/audio feeding.
Which platforms are supported for accessing my camera?
Minimum requirement:
Windows 7** Java browser plug-in needed
Mac OS version 10.7
Chrome™ version 24
Internet Explorer version 9
Safari version 6
Java™ version 7
Firefox version 18.0
Adobe Flash Player 15.0
Android™ 4.2
iPhone/iPad iOS version 7.0
While I am adding a new Camera to my account, I am not able to find any cameras to add.
If you are trying to add a Camera which has previously been added into your account or another
account, you will first have to reset the Camera. This can be done by pressing and holding the PAIR
button at the bottom of the Camera for 5 seconds.
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