What if I’m getting Internet service but my speed is
disappointing?
• Be sure you know what speed you’re paying for.
• Check the speed with a computer plugged into one of the
modem’s Ethernet ports. Use one of the tools found when
you search the phrase: broadband speed test. Make sure your
computer's LAN port supports gigabit rates (1000BT or GE).
You will need this to achieve service speeds of 100 Mbps or
greater.
• If you get good speed when a computer’s plugged into the
modem, you may have a wireless problem. In that case, please
re-read the wireless router section.
• Some video streaming services get bottlenecked, especially at
busy times like after dinner. See whether you have the speed
problem at less busy times.
• Try connecting your MG8702 nearer to where the coaxial
cable comes into your home. This lets you see whether your
home’s cabling is a problem.
• If you’re using a splitter with your MG8702, try the MG8702
without the splitter to see if that helps. If it does, you may
need to get a better splitter, one with a top frequency of at
least 1,000 MHz.
What if I'm told that my MG8702 isn't approved by my
cable service provider?
That’s probably not true. Leading cable service providers have
a list of certified cable modems for each of their Internet
speeds. You can check the list for your service provider. You
can also find information about certifications at
www.motorolanetwork.com/services
What if I am connected wirelessly but my connection
seems slow or keeps dropping?
Please re-read the Wireless Router section above.
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