8
TROUBLESHOOTING TIPS
For more detailed troubleshooting information please use the motosync
app or visit motorolanetwork.com/support.
What if I can’t connect to the internet?
• Turn the modem o for at least 10 seconds, then on, to see if that
fixes the problem.
• Check that the device is connected to power and has a snug
connection to coax.
• Check that the device’s power LED turns ON. Is the power adapter
plugged into a live outlet?
• Contact your cable service provider to make sure they’ve turned on
your internet service.
• If you’re using a splitter with your MG8725, try the MG8725 without
the splitter to see if that helps. If it does, you may need to get a
splitter with a top frequency of at least 1,000 MHz.
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