Note: Only erase your eSIM when instructed to do so by a support technician.
When you erase an eSIM, you remove the following capabilities from the phone:
•
Calling
•
Mobile data usage
•
Messaging
Erasing the eSIM does not cancel your mobile data services. To cancel your services, contact your carrier.
To erase an eSIM:
1. Go to Settings > System > Reset options.
2. Tap Erase eSIMs > Erase.
To restore an eSIM you erased, contact your carrier.
Fix an issue
If you’re having problems, try these troubleshooting steps.
•
SIM card or calls
•
SD card
Set up phone 6
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