Troubleshoot issues with calls
Select the statement that best describes your issue:
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Can't make calls
•
Can't answer calls
•
Phone doesn’t ring
•
People can’t hear me
•
Can't hear calls
•
Don’t get calls/texts
•
Screen goes black
•
Calls drop
Can't make calls
After each troubleshooting step, check to see if your issue is fixed.
icon is missing
If disappeared from your home screen, you just need to add a shortcut for the Phone app.
SIM card not recognized
If you see or in the status bar or a message that the SIM is not recognized:
1. Turn your phone off and then on again.
Press the Power + Volume up buttons simultaneously, then touch Restart to establish a new
connection with the network.
2. Do one of the following:
•
If your phone allows one SIM card, turn your phone off, then remove and reinsert the SIM.
•
If your phone allows dual SIMs, disable the SIM, then enable it again. Go to Settings > Network &
internet > SIM preferences. Turn the SIM off . Then turn it on .
If one of the two SIMs is working, remove the SIM that is not recognized and try it in the other SIM
slot. If it doesn't work in the other SIM slot, then the issue is with the SIM card and you need a
replacement from your carrier.
3. Contact your carrier to make sure your account is set up properly.
4. Ask your carrier to replace the SIM card.
5. Perform an external phone reset.
Fix issues : Call and SIM issues
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