56 Troubleshooting
Reset
To reset your phone to factory settings and erase all the
data on your phone, touch Menu > System settings
> Privacy > Factory data reset > Reset phone.
Warning: All data on your phone will be deleted.
(Nothing on the microSD memory card is deleted.)
Remote wipe a lost or stolen phone
Don't you just hate it when your life is on your phone
and it all goes wrong? Lost, or even worse—stolen! If
necessary, you can use your email account on a
Microsoft™ Exchange ActiveSync 2007 server to clear
the personal data from your phone and an installed
microSD memory card.
You need to be assigned permissions before you can
remote wipe data from your phone and microSD card.
Contact your IT system administrator for the information
and permissions you need to perform the remote wipe
procedure.
Warning: All downloaded apps and user data on your
phone and microSD card will be deleted.
Troubleshooting
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Crash recovery
In the unlikely event that your phone stops responding
to touches and key presses, try a forced reboot—press
and hold both the Power key and the down volume key
for up to 10 seconds.
Service & Repairs
If you have questions or need assistance, we're here to
help.
Go to www.motorola.com/myrazr where you can select
from a number of customer care options. You can also
contact the Motorola Customer Support Center.
For Australia and New Zealand users,
You can contact the Motorola customer support centre
at 1300 138 823 (Australia) and 0508 6686 7652 (New
Zealand).
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