Question: My LCD display doesn’t seem to turn on - or I see a black row of blocks in my LCD screen
1. If the LCD is blank, check to make sure your cutter is plugged into a working outlet and
turned on.
2. If you’re seeing black blocks on the LCD screen, make sure you're getting adequate
voltage to your cutter (your outlet may be lower voltage). If you’re plugged into a 110v
outlet, and the problem persists, contact SIGNWarehouse Product support.
Answer:
Question: Why are some of the letters cut incompletely?
1. Make sure the blade holder is correctly installed in the tool carriage.
2. Check the blade tip to make sure it isn’t damaged.
3. The blade holder may be worn out. As blade holders age, their control of the blade’s
movement is degraded. The first sign of this is often incompletely cut shapes, such as
rectangles with uncut corners.
4. Reinstall the software and check with your IT support staff to ensure there is no
interference between your computer and your cutter. Anti-virus software can sometimes
cause interference in the communication to your vinyl cutter, for instance.
5. If the problem persists, contact SIGNWarehouse Product support.
Answer:
Question: Why does my cutter cut more deeply in one part of the vinyl than another?
There is a Teflon strip that covers the width of your cutter under the path of the cutting head
along the X axis (left to right). When your vinyl cutter is properly set up and cutting vinyl at the
proper depth, the blade doesn't touch this strip. If the blade is incorrectly installed, or if your
cutter is allowed to cut beyond the vinyl, the Teflon strip may become scratched. If this
happens frequently, the strip will become damaged causing that area of the strip to push
upward against the bottom of the vinyl resulting in inconsistent depth across the platen.
Contact SIGNWarehouse and purchase a replacement for the Teflon strip.
Answer:
Question: Why isn't my Muse responding to jobs sent from the software?
1. This is almost always caused by selecting the wrong port in the setup process. Refer to
Section 1.9 and make sure your cutter is in the correct mode for plotting by USB or Wi-Fi.
2. If the settings are correct, but your cutter isn't responding, open the LXi Production
Manager, change the USB port or connection method, and send a test cut. Repeat until you
find the correct USB port for the computer. For more detailed instructions, please refer to
this article from the SIGNWarehouse Tech Support Blog.
Answer:
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