Troubleshooting FAQ
Question: What's the smallest character I can cut?
The ARTisan cutters use micro-stepper motors which have mechanical gears to move the grit
roller and cutting head. The mechanical drive limits the precision with which extremely small
characters can be cut. Letters smaller than .05" will be distorted. A 60° blade may be required
for accurately cutting small text. When cutting graphics this small, the speed setting on your
cutter should be reduced.
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Having trouble? Check out these common questions & answers!
Answer:
Question: Why is the cut quality inconsistent?
Inconsistent cut quality is often a function of the speed setting. You can adjust the speed
across a wide range up to 24 inches per second. High speed is appropriate for large simple
shapes and letters. But for small fon ts and complex shapes, a slower cutting speed will
produce better quality.
Answer:
Question: Why are there rough edges on cut graphics?
1. The knife blade may be protruding too far from the blade holder. Refer to Section 2.1 and
adjust the blade so that you're not cutting too deeply into or through the release liner.
2. Your blade is damaged or worn out and needs to be replaced.
Answer:
Question: Why doesn't the vinyl track correctly on long cut jobs?
Poor tracking is typically caused by the vinyl being incorrectly loaded into your cutter.
Whenever possible, position the pinch rollers as close as possible to the edges of the vinyl.
Allow some margin for error so that the vinyl doesn't 'walk' out from under one of the pinch
rollers as the roll is fed through the cutter.
After loading the vinyl and setting the pinch rollers, use the arrow keys to feed the vinyl
forward and backward a few feet to ensure the media is loaded properly and tracking
straight. Feeding it forward and back will also place small grooves in the face film that aid in
consistent tracking. If the vinyl alignment skews consistently to one side during cutting or
media feed, there may be uneven pressure from the pinch rollers. Check to make sure both,
or all pinch roller wheels are in the down position. If all wheels are down and the vinyl still
consistently skews to one side, you may need to replace one of the pinch rollers.
Answer:
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