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Nab EFTPOS Ingenico - User Manual

Nab EFTPOS Ingenico
64 pages
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NAB EFTPOS
for Countertop & Mobile Terminals
User Guide
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Summary

Getting to Know Your NAB EFTPOS Ingenico Terminal

Terminal Components Overview

Identifies key physical parts of the terminal like screen, keypad, and readers.

Contactless Landing Zone

Area on the terminal for contactless payments.

Terminal Display and Touchscreen

The screen for user interaction and information display.

Telephone-Style Keypad

The numerical and function keys for operation.

Swipe Reader

Slot for swiping magnetic stripe cards.

Menu Key

Button to access the terminal's main menu.

Cancel Key

Button to abort current operation.

Clear Key

Button to clear input or go back.

Enter;Power On Key

Button to confirm input or turn on the terminal.

Feed Key

Button to advance the receipt paper.

Chip Card Reader

Slot for inserting EMV chip cards.

Getting to Know Your NAB EFTPOS Ingenico Terminal (Continued)

Using the Touch-screen

Navigating the terminal using its color touch-screen interface.

Using the Keypad

Explains the function of each key on the terminal's keypad.

Basic Terminal Functions

Covers powering on/off, cancelling actions, and idle state.

Getting to Know Your NAB EFTPOS Ingenico Terminal (Continued)

Navigating the Menu

How to access and navigate the terminal's main menu options.

Contactless Payments (Tap & Go)

Advantages of Contactless Capability

Benefits of using contactless payment methods for speed and ease.

Restrictions in Using Contactless

Limitations and conditions for contactless transactions.

Performing a Sale (Tap)

Performing a Sale (Insert;Swipe with PIN)

Performing a Sale (Insert;Swipe with Signature)

Sale Transactions with Cash-Out

Sale Transactions with Tip

Cash Out Only Transactions

Processing Refunds

Reviewing Last Transaction Details

Re-printing Last Transaction Receipt

Re-printing Past Transactions by Invoice Number

Generating a Transaction Listing

Printing Pre-Settlement Totals

Printing Last Settlement Totals

Performing Manual Settlement

Setting Up Automatic Settlement Time

Pre-Authorisation Transactions

Completing Pre-Authorisation

Understanding Surcharging

Surcharging Rules and Awareness

Guidelines on fixed/percentage fees, limits, and customer notification.

Enabling and Disabling Surcharging

Setting Up Surcharge for Card Acceptance

Applying Surcharge to Card Issuers

Configuring surcharge for specific card types like Visa, Mastercard, etc.

Processing MOTO Transactions

Manual Key Entry

Voiding the Last Transaction

Changing Merchant Password

Ordering Receipt Rolls

Changing the Receipt Roll

Electronic Fallback Procedure

Manual Backup Procedure

Circumstances for Manual Backup

Situations where manual backup is appropriate.

When NOT to Use Manual Backup

Scenarios where manual backup should be avoided.

Authorisation for Above Floor Limit

Procedure for manual transactions exceeding floor limits.

Merchant Requirements for Valid Transactions

Steps merchants must take to ensure transaction validity.

Terminating EFTPOS Merchant Service

Nab EFTPOS Ingenico Specifications

General IconGeneral
CategoryPayment Terminal
ConnectivityWi-Fi, 3G
Card ReaderEMV, NFC
DisplayLCD Touchscreen
SecurityPCI PTS 5.x
Payment MethodsCredit, Debit

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