What to do if my NCM Bicycle display turns on, but the motor does not activate?
If the display of your NCM Bicycle turns on but the motor remains inactive, check the motor plug connected to the controller. Ensure the plug is fully inserted up to the indicator line, as a loose connection can prevent activation. Handlebar twisting can sometimes cause the plug to loosen if the motor cable lacks sufficient slack.
What to do if the rim of my NCM Bicycle has a buckle or spokes coming loose?
If the rim of your NCM Bicycle has a buckle or the spokes are constantly loosening, take the bicycle to a qualified wheel builder or technician for servicing. Adjusting the spoke tension could resolve the issue.
How to check the charge of my NCM Bicycle battery when it's not connected to the bike?
To check the charge level of your NCM Bicycle battery when it is disconnected from the bike, simply push the power button on the battery. The LEDs will illuminate, indicating the remaining capacity.
What happens if my NCM LYON Bicycle battery goes empty while I’m riding?
When your NCM Bicycle battery depletes while riding, assistance will cease when only one bar is left on the indicator. However, the bicycle can still be ridden without motor assistance.
Should I always completely empty my NCM LYON battery before recharging?
No, it's not necessary to fully discharge your NCM Bicycle battery every time you recharge it. However, it's recommended to perform a complete discharge approximately every two to three months.
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