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Out of Box Failure (OBF)
If you experience an out of box failure (OBF) during installation or staging related to a
missing, wrong or defective unit or item, simply provide NCR with a detailed
description of the issue and the item will be replaced free of charge. For assistance with
this process send an email to CustomerSat.Retail@ncr.com with the following details:
• NCR Sales Order # (Sales Order # are located on the box)
• Date of Product Installation
• Product Model #
• Unit Serial #
• NCR part # of defective/missing/wrong component
• Description of Failure (please be specific. For example: “display will not power on”)
• Customer/Requestor’s contact name, phone number and/or e-mail address
• Address to ship replacement part(s)
Transport the product in its original packaging to prevent impact damages.
If you do not have access to a computer, you may leave a voice message at: 1-800-528-
8658 (USA), or (International) +1-770-623-7400. When leaving a message, please provide
a phone number and/or an email address so NCR can contact you if additional details
are needed.
Note: Used equipment that experiences a failure does not qualify as an OBF and
should go through the NCR warranty process.
Warranty
Warranty terms vary by region and country.
All parts of this product that are subject to normal wear and tear are not included in the
warranty. In general, damages due to the following are not covered by the warranty.
• Improper or insufficient maintenance
• Improper use or unauthorized modifications of the product.
• Inadequate location or surroundings. Site installation must conform to guidelines
listed in the NCR CX5 All-in-One POS (7773) Site Preparation Guide (BCC5-0000-5397)
and the NCR Workstation and Peripheral AC Wiring Guide (BST0-2115-53).
For detailed warranty arrangements please consult your contract documents.
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