62
en Simple troubleshooting
Simple troubleshooting
Problem Cause Solution
Strongly fluctuating
coffee or milk froth quality
(e.g. fluctuation in quantity
or milk froth spraying).
Build-up of limescale in the
appliance.
Descale the appliance according
to the instructions, see the
section “Service programmes”.
The suction pipe is blocked. Clean the suction pipe.
Drinks cannot be
dispensed.
Beverage outlet or one of the
3 connections are blocked.
Clean the beverage outlet and
the connections.
The drink runs out at
the entire outlet during
dispensing.
Lower part of the beverage
outlet is missing.
Attach the lower part, see the
section “Cleaning the milk
system”.
Too little milk froth, none
at all, or the milk system
is not taking in any milk.
Build-up of limescale in the
appliance.
Descale the appliance according
to the instructions, see the
section “Service programmes”.
Beverage outlet or one of the
3 connections are blocked.
Clean the beverage outlet and
the connections.
Milk not suitable for foaming. Do not use milk that has already
been boiled. Use cold milk with a
fat content of at least 1.5%.
Beverage outlet or the milk
tubes are not correctly
assembled.
Moisten the individual parts and
put them together again.
The suction pipe is blocked. Clean the suction pipe.
The personally selected
volume is not reached.
Coffee dispensing slows
to a trickle or stops
completely.
Coffee is ground too finely.
Preground coffee is too fine.
Adjust the grinding level to a
coarser setting. Use a coarser
ground coffee.
Heavy build-up of limescale
in the appliance.
Descale the appliance according
to the instructions, see the
section “Service programmes”.
The brewing unit is soiled. Clean brewing unit, see chapter
“Cleaning the brewing unit”.
Hot water milky or tastes
of coffee.
Milk tube has not been
removed.
Remove the milk tube from the
milk container.
Milk or coffee residue in the
beverage outlet.
Clean the beverage outlet.
Coffee has no “crema”. Unsuitable type of coffee. Use a type of coffee with a higher
proportion of robusta beans.
The beans are no longer
fresh.
Use fresh beans.
The grinding level is not
suitable for the beans.
Adjust the grinding unit to a finer
setting.
Coffee is too “acidic”. The grinding level is too
coarse. Preground coffee is
too coarse.
Adjust the grinding unit to a
finer setting. Use a finer ground
coffee.
Unsuitable type of coffee. Change the type of coffee.
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