en Customer Service
14
Fault Cause and troubleshooting
Remote control not
working.
The batteries are flat.
▶
→"Replacing the batteries in the remote control", Page13
In the LED display,
the LEDs flash one to
five times after the
appliance is switched
off.
The batteries are almost empty.
▶
→"Replacing the batteries in the remote control", Page13
The lighting automat-
ically switches on as
soon as the appli-
ance is connected to
the power supply.
Demo mode is switched on.
▶
Press and hold and for approx.three seconds.
LED1 flashes in the
LED display.
The grease filters are saturated.
▶
→"Cleaning grease filters in the dishwasher", Page12
▶
→"Cleaning grease filters manually", Page12
LED2 flashes in the
LED display.
The odour filters are saturated.
▶
Change the odour filter.
12 Customer Service
Function-relevant genuine spare parts according to the
corresponding Ecodesign Order can be obtained from
Customer Service for a period of at least 10 years from
the date on which your appliance was placed on the
market within the European Economic Area.
Note:Under the terms of the manufacturer's warranty
the use of Customer Service is free of charge.
Detailed information on the warranty period and terms
of warranty in your country is available from our after-
sales service, your retailer or on our website.
If you contact Customer Service, you will require the
product number (E-Nr.) and the production number
(FD) of your appliance.
The contact details for Customer Service can be found
in the enclosed Customer Service directory or on our
website.
12.1 Product number (E-Nr.) and production
number (FD)
You can find the product number (E-Nr.) and the pro-
duction number (FD) on the appliance's rating plate.
Depending on the model, the rating plate can be found:
¡ Inside the appliance (remove grease filters for ac-
cess).
¡ On top of the appliance.
Make a note of your appliance's details and the Cus-
tomer Service telephone number to find them again
quickly.
13 Accessories
You can buy accessories from the after-sales service,
from specialist retailers or online. Only use original ac-
cessories, as these have been specifically designed for
your appliance.
Accessories vary from one appliance to another. When
purchasing accessories, always quote the exact
product number (E no.) of your appliance. →Page14
You can find out which accessories are available for
your appliance in our catalogue, in the online shop or
from our after-sales service.
www.neff-international.com
Accessories Order number
Clean Air Plus circulating-
air kit, external, stainless
steel
Z52JCC1N6
Accessories Order number
Long Life circulating-air
kit, external, stainless
steel
Z52JCD0N0
Clean Air Plus recirc.kit
external white
Z52JCC1W6
Long Life recirc. kit ex-
ternal white
Z52JCD0W0
Long Life odour filter (re-
placement)
Z50XXP0X0
Clean Air Plus odor filter
(replacement)
Z53XXB1X6
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